Frequently Asked Questions
Everything you need to know about DaVinci Gourmet products, shipping, and more.
What is the shelf life of DaVinci Gourmet syrups and sauces?
Most of our syrups have a shelf life of 18 to 24 months from the date of manufacture when stored in a cool, dry place. Once opened, we recommend using them within 3 to 6 months for optimal flavor profile.
Are your products gluten-free and Kosher certified?
Yes, the majority of our syrups and sauces are gluten-free and carry Kosher certification. Please refer to the specific product label or the 'Specifications' tab on the product page for detailed dietary information.
How long will it take for my order to arrive?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location. You will receive a tracking number via email as soon as your order ships.
What is your return policy for food and beverage items?
Due to food safety regulations, we cannot accept returns on opened food or beverage products. If your order arrived damaged or you received the incorrect item, please contact our support team within 14 days for a replacement or refund.
Do you offer bulk discounts for cafes and restaurants?
We offer tiered pricing for wholesale customers and business owners. To access bulk pricing, please register for a Professional Account or contact our sales department for a custom quote.
Can I use DaVinci Gourmet syrups in both hot and cold beverages?
Absolutely. Our syrups are specially formulated to dissolve instantly in both hot applications, like lattes and teas, and cold applications, like Italian sodas, iced coffees, and cocktails, without curdling dairy.